What support covers
What we help with, what we don't, and what to include when you write in.
Support covers installation help, bug fixes, and compatibility questions about the theme itself.
What to include
- The theme version you installed — Theme settings → About
- A link to your store, or a screenshot of what you're seeing
- Whether it happens in the theme editor preview, the published store, or both
Out of scope
Custom code changes, third-party app conflicts (contact that app's developer), and general Shopify platform questions — Shopify's own Help Center covers those.
Reporting a bug
If something in the theme itself looks broken — not a settings or content issue — include the exact steps to reproduce it. That's almost always the difference between a same-day fix and a slow back-and-forth.